1. GENERAL PROVISIONS
The terms and conditions applicable to the online purchase from the www.IDASHOP.com website set out the conditions and specify the rights and obligations of the seller (distributor) and of the buyer (customer, client). The seller and operator of the online operations is SC SIMEX DEVELOPMENT SRL, headquartered in Bucharest, Sector 1, at 37, Argentina Str., 1 st floor, Postal Code 011753, VAT Code: 24751854, J40/19340/2008. For contact information, please refer to the
The relationship between the parties is governed by the following laws and regulations:
Government Order no. 21/1992 on consumer protection.
Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.
Law no. 363/2007 on combating the incorrect practices of traders in relation to consumers and harmonizing the regulations with the European legislation on consumer protection.
Law 365/2002 on electronic commerce.
The provisions of Government Emergency Ordinance 34/2014 apply only to the consumer defined as any natural person or group of natural persons established in associations as defined in Art. 2 paragraph 2 of Government Order no. 21/1992 on consumer protection, republished, with subsequent amendments and completions.
Sales contract - any contract under which the seller transfers or undertakes to transfer ownership of the goods to the customer and the customer pays or undertakes to pay the price thereof.
Seller (distributor) - a person who, in accordance with the terms and conditions of the contract, offers the product to the customer. Any natural or legal person, whether public or private, acting in the course of its commercial, industrial or production, craft or freelancing activity in connection with contracts under the Government Emergency Ordinance no. 34/2014, as well as any person acting for the same purpose, on her behalf or her name.
Customer (buyer) - any natural person or group of individuals established in associations, who, in accordance with the terms and conditions of the contract, acts for purposes outside its commercial, industrial or production, craft or freelancing business.
Distributor (Distributor) - an authorized natural or legal person who, in the course of her professional activity, in accordance with the terms and conditions of the contract, manufactures, imports, transports or markets products or parts thereof or provides services.
Concluding the sales contract - The order placed by the buyer constitutes a deed producing legal effects, provided the seller confirms and accepts the order. From the moment of the acceptance of the order by the seller and the receipt by the buyer of the acceptance of the order, a contract is created between the parties producing rights and obligations of both parties, as defined in the contract or in these terms and conditions, which are an integral part of this contract.
Terms and conditions - the contractual agreement between the seller and the buyer, in accordance with the terms and conditions set out in this section. The buyer accepts the terms and conditions in which the contract is concluded at the time of the order submission, an order that produces legal effects from the moment of the conclusion of the sales contract by the confirmation and acceptance of the order by the seller. The buyer undertakes to acknowledge these terms and conditions, which he/she is deemed to have accepted from the moment the order is sent to the seller.
Right of withdrawal - You have the right to withdraw from this agreement, without giving any reasons, within 10 days.
The withdrawal period expires after 10 days starting from the day:
-On which you or a third party other than the carrier, indicated by you, come into the physical possession of the products.
-On which you or a third party, other than the carrier, indicated by you, come into the physical possession of the last product, if you have ordered multiple items in a single order and these have been delivered separately.
3. PAYMENT METHODS
Credit Card - This payment method is fully secured. At the time of payment, in order to ensure the protection of transactions, the transmission of your confidential data is made directly through the PayU payment processor. We accept MasterCard, Visa and American Express credit and debit cards.
Paypal - Log in to your PayPal account to make the payment.
PayU - Secure credit card payment processor.
Payment Order - This type of payment is made only on the basis of the pro forma invoice sent by www.IDASHOP.com (SC Simex Development SRL) to the email address associated with the account through which the order is placed.
The delivery of the products is made after confirmation of payment of the pro forma invoice issued for the account specified in the document.
4. PRICES AND VALIDITY OF THE OFFER
All prices include taxes and are final. The prices are those from the date of ordering the products, regardless of any subsequent price changes.
Product prices are based on the exclusive distributor's recommended prices.
The photos for the product are for presentation purposes
The buyer can place orders by adding the product(s) to the shopping cart and following the steps to enter the contact and delivery details and select the payment method. Adding a product to the shopping cart if the order is not completed does not result in the registration of an order and, implicitly, the automatic reservation of the product.
Once completed, the order details can be checked both in the attachment of the confirmation message and in the Orders section of the user account on our website.
By finishing the order, the buyer agrees that all the data provided, necessary for the purchase process, is accurate, complete and true.
Acceptance of the order occurs when the invoice is issued.
6. ORDER PROCESSING
Once you have registered your order, you will receive an automatic confirmation reply by email. Orders received until 12 o'clock are usually processed on the same day or the next business day. Products are usually delivered within 7-14 business days. Although 98% of the products are always in stock, the delivery time may, exceptionally, be extended.
For custom products, you will be contacted by an operator to tell you the exact delivery time and shipping conditions.
Shipping is free of charge within 1500 km of Milan (±50 km).
You can find out if you qualify for free shipping using Google Maps.
The delivery of the products in the manufacturers' stock is carried out by an international courier company.
For products in stock at the manufacturer, the delivery takes between 7-14 business days. For products not in stock, the delivery time is at least 30 working days, depending on the manufacturer. At the time of sending your order, you will receive an electronic confirmation containing details of the courier company and the package number.
8. RETURNS AND REFUNDS
You can return products in one of the following situations:
-The product does not comply with the specifications mentioned in the order confirmation.
-The product is damaged.
-You are not satisfied with the item that you purchased.
-You do not want a product you ordered anymore.
You have 14 calendar days from the time of pickup to request the replacement or return of the product.
Please consider the following:
The costs incurred by the customer are the delivery costs of the products (Italy-client and client-Idashop, Commercial Office - S.C. Simex Development S.R.L. - 37 Argentina Street, district 1, 011753, Bucharest, Romania, ).
The Customer is obliged to notify in advance IDASHOP.COM of his intention to return the products he /she has purchased by written notification (at
Custom-made and personalized products are NOT returnable.
The customer cannot return the products if they have marks, cuts, stains and detached labels, or if the original packaging is damaged.
In case of product refund, the costs will be refunded by bank transfer within 14 days from the date of receipt of the products.
In the event of product replacement with an identical or with another product, as a result of non-compliance with the item specifications or deterioration of the product, the replacement will be made subject to the conditions and limits of a regular order.
In all cases, the return/re-shipping costs will be borne by the customer.
IDASHOP.COM may refuse to deal with customers who have abused the right to renounce the purchase.
9. WITHDRAWAL FORM
To: SIMEX DEVELOPMENT SRL
Commercial Office - Argentina Street no. 43, 1st floor, Sector 1, Bucharest, Romania
I hereby notify you of my withdrawal from the contract regarding the sale of the following products:
The products were ordered on:
In order to comply with the withdrawal deadline, it suffices to send the notice on exercising your right of withdrawal before the expiry of the withdrawal period.
If you withdraw, we shall refund you the amount without undue delay and, in any event, no later than 14 days after we are informed of your decision to withdraw from this agreement. We will perform the bank transfer refund (the buyer must specify an IBAN account, consisting of 24 characters); in any case, you will not be charged any fees as a result of such reimbursement. We may postpone the reimbursement until the date we receive back the products from you or until you have provided us with proof that you have returned the products, whichever occurs earlier.
If you have received the ordered products, please send the products without undue delay to the following address: SC SIMEX DEVELOPMENT SRL, 43, Argentina Street, Sector 1, Bucharest, Romania, Postal Code 011753 and, in any event, within 10 days of the date you notified us of the withdrawal. The deadline is observed if the products are sent back before the expiration of the 10-day period.
10. WARRANTY AND COMPLAINTS
The warranty is taken into account from the date of delivery of the product to the buyer and is valid for a period of 6 months. The seller is responsible for all product faults existing at the delivery date or occurring within the warranty period. A complaint must be made by e-mail or by message, at the address specified in the "About Us" section of this website or “Contact us” section. The customer will be reimbursed the value of the product into a bank account communicated by that customer. The complaint must include a description of the fault/defect in question and a copy of the invoice (or any other document proving the purchase). Any complaint will be processed within 48 hours and the customer will be informed of the findings. The return procedure will be emailed to the customer within 48 hours of the receiving the complaint.
Warranty will be accepted in the following cases:
-In case of a defect that can be removed, the product will be partially or totally changed. If the defect cannot be removed due to its disproportionate nature, and the replacement of the product is not possible, the customer will be able to receive the amount of money into an IBAN account.
-If there is a defect that prevents the use of the product, its replacement or renunciation of the purchase.
-In the case of multiple or repeated defects, replacement of product or renunciation of purchase. Repair of the defect exists when the same defect, which prevents normal use, has been removed at least twice during the warranty period and has recurred. Multiple defects mean at least 3 defects that prevent normal use.
-In the case of other defects that cannot be eliminated and that do not require the replacement of the product, the customer will be entitled to a reasonable discount or renunciation of the purchase.
Depending on the nature of the case, a warranty certificate may not be required, proof of purchase being sufficient and necessary.
Complaints regarding defects found will be processed without any delay, unless otherwise agreed by the parties. The seller will notify the buyer of the deadline and manner of processing the complaint, including confirmation of the necessary repairs and their duration, or, if appropriate, the written reasons for the refusal to comply with the request.
11. DISCOUNTS / PRICE REDUCTIONS
In the online store, we grant different types of discounts. If several types of discounts can be applied to a product, they are cumulative.
Any discount code may be used only once, unless otherwise explicitly provided. In case of abusive multiple use, the seller has the right to refuse the use of the discount code.
12. PERSONAL DATA PROCESSING
The data processing is fully consistent with Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR").
All personal data that you communicate to us will not be communicated to third parties without your prior consent and will be processed in accordance with the applicable personal data protection legislation. You benefit from the right of access, data interference, the right not to be subject to an individual decision and the right to appeal to the courts. At the same time, you have the right to oppose the processing of your personal data that concerns you and ask you to delete the data. For the exercise of these rights, you can address with a written request to the customer support department by e-mail at [email protected] It is also recognized the right to address the law. You can always request modification, update, or deletion from the database.
By creating the account and sending the order, the buyer agrees with the processing of personal data.
Which categories of personal data we process
Generally, we collect your personal data directly from you, so you have control over the type of information you give us. For example, we get information from you as follows:
When you create an account, you submit: the email address, the first and last name;
When placing an order, you provide us with information such as the product you want, name and surname, delivery address, billing details, payment method, phone number, etc.
We can also provide you the opportunity to sign up on our website with your Facebook or Google account. If you choose one of these options, you will be redirected to a Facebook Admin / Google LLC page where they will inform you about your data transfer. You can view Facebook and Google privacy policies using the following links:
We may also collect and then process certain information about your behavior while visiting our website or using the smartphone application to personalize your online experience and provide tailored offers for your profile. We invite you to find out more details in this regard by consulting the section on the processing purposes below.
We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data.
What are the purposes and basics of the data processing
We will use your personal data for the following purposes:
1. To Provide Services for your benefit
This general purpose may include, as appropriate, the following:
a) Creating and administering the account on the website;
b) Processing orders, including taking, validating, shipping and billing;
c) Solving cancellations or problems of any kind related to an order, to the goods or services purchased;
d) Return of the products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
Processing your data for these purposes is in most cases necessary for the conclusion and execution of a contract between IDASHOP.COM and you. Certain processing underlying these purposes is also required by the applicable legislation, including tax and accounting legislation.
How long do we keep your personal data
As a general rule, we will store your personal data as long as you have an account on our website. You may request us at any time to delete certain information or to close the account and we shall respond to these requests, subject to the preservation of certain information, including after the closure of the account, in situations where the applicable law or legitimate interests require it.
How do we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers while ensuring data redundancy.
To make payments we use the services of PayU payment processor.
All information presented on www.IDASHOP.com is the property of SC SIMEX DEVELOPMENT SRL; the use of this information without the agreement of SC SIMEX DEVELOPMENT SRL shall be punished according to the laws in force. If you identify copyrighted material, please contact us at [email protected] .
14. FINAL CLAUSES
The customer may be required to complete certain forms and/or to conclude certain contracts at the time of placing the order. The procedure may vary, depending on the order. Contracts can be concluded in English. The buyer can modify any material errors before placing the order. The present terms and conditions allow the buyer to archive and reproduce them. Tariffs for remote communication for placing orders are the normal tariffs charged by operators of these networks.