Terms and conditions
Shipping and delivery
For products in stock in the showroom, delivery in Bucharest and in the country takes 3-4 working days. In this case, the transport is done through the express courier services provided by FAN Courier. When the package is shipped, you will also be notified by email. If the courier's agent does not find you at the address, he is obliged to contact you by phone, and if you cannot be contacted, the package will be returned to the delivery center, and the delivery system will register. a new shipping tax.
You can check the status of your package at any time by accessing this link - Self AWB.
Products that are not in stock in the showroom require a deadline of execution and delivery of at least 30 days, depending on the manufacturer. We mention that these products benefit from free private transport. For details, please contact us at one of the telephone numbers: 031 620 87 18 or 0722 655 077.
Payment for the package can be made by bank transfer to the account of SC SIMEX DEVELOPMENT S.R.L., Str. Argentina no. 37, Sector 1, CIF RO29225540, J40 / 12271 / 14.10.2011, account RO87 UGBI 0000 6520 0213 0 RON, opened at Garanti Bank, Bucharest.
Modify or cancel the order:
If you change your mind and do not want a product from the order, you want a product other than the one ordered or you do not want any of the ordered products, please let us know within 24 hours at one of the phone numbers: 031 620 87 18 or 0722 655 077
You can place your order on the website or by phone.
1. View the product you want to purchase on the site, check the colors, materials and prints available, if necessary, and click on the "Add to cart" button. You can add as many products as you want in the order.
Once you have decided on all the products you want to order, complete the order.
You can complete the order without creating an account. However, we recommend that you create an account to check your order status and to expedite your future purchases.
After following the first steps, respectively choosing the product and placing it in the shopping cart, fill in the delivery dates, select the desired payment method and, after reviewing the order, click on the "Send my order" button.
Within a maximum of 24 hours, you will be contacted by an IDA Shop representative to confirm your order.
2. You can call one of the numbers below to place a phone order:
031 620 87 18 or 0722 655 077.
You can return the products in the following situations:
-The product does not comply with the specifications mentioned following the telephone order confirmation discussion;
-The product is damaged.
According to GEO 34/2014, you have a period of 14 calendar days from the moment of taking over the package to request the replacement or return of the product.
Please consider the following:
The costs that fall to the consumer are the costs of delivery of products (Italy-customer and customer-Ida Shop, 43 Argentina Street, Bucharest) according to O.U.G (Government Emergency Ordinance) no. 34/2014, for individuals who purchase products from sites, using distance communication techniques, applying the definitions contained in O.U.G (Government Emergency Ordinance) no. 34/2014.
The customer is obliged to notify IDA Shop in advance of his intention to return the purchased products by written communication ([email protected]) or by telephone (031 620 87 18 or 0722 655 077) within a maximum of 14 calendar days from receipt of the products. .
Custom made or customized products cannot be returned.
The customer cannot return the products if they have detached marks, stains and labels or if the original packaging is damaged.
In case of refund of the value of the product, this will be done by bank transfer within 14 days from the date of receipt of the products.
In case of replacement of the product with an identical one or with another product, as a result of the non-conformity of the specifications or its deterioration, the replacement will be made under the conditions and limits of a normal order.
In all cases, the return / reshipment costs will be borne by the customer.
According to the legislation in force, the product return policy applies only to purchases made by individuals.
IDA Shop may refuse to cooperate with customers who have abused their right to cancel their purchase.
1. GENERAL PROVISIONS
The terms and conditions that apply to the online purchase, on the website www.idashop.ro, establish the conditions and specify the rights and obligations of the seller (distributor) and the buyer (customer, consumer). The seller and operator of the online operations is SC SIMEX DEVELOPMENT S.R.L., based in Bucharest, Sector 1, Str. Argentina, no. 37, floor 1, postal code 011753, fiscal code: 24751854, J40 / 19340/2008. For contact information, please see the About Us section of the site (this section is part of the present terms and conditions).
The relationship between the parties is governed by the following normative acts:
OG no. 21/1992 on consumer protection.
GEO no. 34/2014 on consumer rights in contracts concluded with professionals.
Law no. 363/2007 on combating incorrect practices of traders in relation to consumers and harmonization of regulations with European legislation on consumer protection.
Law 365/2002 on electronic commerce.
The provisions of GEO 34/2014 apply only to the consumer defined as any natural person or group of natural persons constituted in associations as defined in art. 2 point 2 OG 21/1992 on consumer protection, republished, with subsequent amendments and completions.
The buyer can place orders by adding the product / s to the shopping cart and then follow the steps in which he will enter the contact and delivery details and will select the payment method. Adding a product to the shopping cart without completing the order does not entail the registration of an order and, implicitly, neither the automatic reservation of the product.
After completion, the order details can be verified both in the attachment of the confirmation message and in the Orders section of the user account on our site.
By completing the order, the buyer agrees that all the data provided, necessary for the purchase process, are correct, complete and true.
The acceptance of the order occurs at the time of issuing the fiscal invoice.
Contract of sale - any contract under which the seller transfers or undertakes to transfer ownership of certain products to the consumer, and the consumer pays or undertakes to pay their price.
Seller (distributor) - a person who, in accordance with the contractual terms and conditions, offers the product to the consumer. It is any natural or legal person, public or private, that acts within its commercial, industrial or production activity, artisanal or liberal in connection with the contracts that fall under the incidence of GEO no. 34/2014 as well as any person acting for the same purpose, in his name or on his behalf.
Consumer (buyer) - any natural person or group of natural persons constituted in associations, who, in accordance with the contractual terms and conditions, act for purposes outside its commercial, industrial or production activity, artisanal or liberal.
Distributor (economic operator in the distribution chain) - an authorized natural or legal person who, in the course of his professional activity, in accordance with the contractual terms and conditions, manufactures, imports, transports or sells products or parts thereof or provides services.
Conclusion of the sales contract - The order made by the buyer is an act with legal effects, under the condition of confirmation and acceptance of the order by the seller. From the moment of acceptance of the order by the seller and the receipt of the acceptance of the order by the buyer between the parties, a contract is concluded generating rights and obligations for both parties, as defined in the contract or in the present terms and conditions, which are an integral part. contract.
Terms and conditions - the contractual agreement between the seller and the buyer, in accordance with the terms and conditions shown in this section. The buyer accepts the terms in which the contract is concluded at the time of sending the order, the order that generates legal effects from the moment of concluding the sales contract by confirming and accepting the order by the seller. The buyer undertakes to take note of the present conditions, conditions which he is considered to have accepted from the moment of sending the order to the seller.
Right of withdrawal - You have the right to withdraw from this contract, without specifying the reasons, within 10 days.
The withdrawal period expires after 10 days from the day:
in which you or a third party, other than the carrier, indicated by you, enter into physical possession of the products.
to which you or a third party, other than the carrier, indicated by you, enter into physical possession of the last product, if you have ordered multiple goods in a single order and they have been delivered separately.
in which you or a third party, other than the carrier, indicated by you, enter into physical possession of the last lot or the last part, in the case of a contract for the delivery of a product consisting of several lots or parts.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, an e-mail to the address indicated in the "Contact" section of this website. , section that is part of the present terms and conditions). For the same purpose, you can send the following withdrawal form to the addresses indicated in the "Contact" section of this site.
4. WITHDRAWAL FORM
To: SC SIMEX DEVELOPMENT S.R.L.
Argentina Street, no. 43, floor 1, Sector 1, Bucharest
I hereby inform you of my withdrawal from the contract regarding the sale of the following products:
The products were ordered on:
Consumer signature (only if this form is notified on paper):
In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw, we will refund the amount without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make this refund by bank transfer (the buyer must specify an IBAN account in RON, consisting of 24 characters); In any case, you will not be charged any fees as a result of such a refund. We may defer refund until the date we receive the products back or until you have provided proof that you have returned the products, with the nearest valid date.
If you have received the ordered products, send the products without undue delay to the following address SC SIMEX DEVELOPMENT S.R.L., Str. Argentina, no. 43, Sector 1, Bucharest 011753 and, in any case, within a maximum of 10 days from the date on which you notified us of the withdrawal. The deadline is met if the products are returned before the expiration of the 10-day period.
You will have to bear the direct cost of returning the products and you are only responsible for the diminution of the value of the products resulting from the handling, other than those necessary to determine the nature, qualities and operation of the products.
The product can be returned only if it is in perfect condition, including the packaging, ie it does not show any signs of wear, it is unopened and sealed.
Depending on the condition of the returned product, it will be decided whether the refund can be accepted.
5. ORDER PROCESSING
After registering your order, you will receive an automatic confirmation email. Orders received by 12 noon are usually processed on the same day or the next business day. The products are usually delivered within 7-14 working days. Although 98% of the products are always in stock, exceptionally, the delivery time can be extended.
For pre-ordered products, you will be contacted by a telephone operator to communicate the exact delivery time and shipping conditions.
Shipping is free.
For the products in the showroom, the delivery in Bucharest and in the country lasts between 3-4 working days. For the products in the manufacturers' stock, the delivery takes between 7-14 working days. For products that are not in stock, the delivery time is at least 30 working days, depending on the manufacturer. At the time of sending your order, you will receive an electronic confirmation containing details regarding the courier company and the parcel number.
The delivery of the products in the showroom is done through the Fan Courier courier service. If you are not available for delivery, you will receive a notification. If the delivery is not made within the estimated time, please contact us to expedite the delivery. There is also the possibility to pick up the package from the courier company's headquarters, the list of locations being available online.
The delivery of the products in the producers' stock is done through the service of an international courier company.
Credit card - This payment method is completely secure. At the time of payment to ensure the protection of transactions, the transmission of your confidential data is done directly through the payment processor. If the transaction is authorized, payment is made immediately and the purchased products will be delivered within 7-14 business days, if in stock.
Payment order - This type of payment is made only based on the proforma invoice sent by IDA (SC Simex Development S.R.L.) to the e-mail address associated with the account from which the order is placed.
The delivery of the products is made after the confirmation of the payment of the proforma issued in the account specified in the document.
8. WARRANTY AND CLAIMS
The warranty is taken into account from the date of delivery of the product to the buyer and is 6 months. The seller is responsible for all defects in the product present on the date of delivery or which appear within the warranty period. A notification must be made by e-mail or telephone, to the address or telephone number specified in the "About Us" section of this site. The customer will be reimbursed the value of the product in a bank account communicated by him. The notification must contain a description of the claimed defect and a copy of the invoice (or any other document proving the purchase). Any notification will be processed within a maximum of 48 hours and the client will be informed about the findings made. The return procedure will be sent by e-mail to the client within 48 hours from the receipt of the notification.
9. WARRANTY IS OFFEREND IN BELOW CASES:
If there is a defect that can be removed, the product will be partially or completely replaced. If the defect cannot be removed due to its disproportionate nature, and the replacement of the product is not possible, the customer will have the opportunity to receive the amount of money in a bank account in RON.
If there is a defect that prevents the use of the product, its replacement or the abandonment of the purchase.
In case of multiple or repeated defects, replacement of the product or abandonment of the purchase. The repair of the defect exists when the same defect, which prevents normal use, has been removed at least 2 times during the warranty period and has reappeared. Multiple defects means at least 3 defects that prevent normal use.
In case of other defects that cannot be removed and that do not require the replacement of the product, the customer will have the right to a reasonable discount or to cancel the purchase.
Depending on the nature of the case, a warranty certificate may not be required, as proof of purchase of the product is sufficient and necessary.
The notification regarding the found defects will be processed without any delay, unless the parties have agreed otherwise. The seller will communicate to the buyer the term and the way of processing the notification, including the confirmation of the necessary repairs and their duration, or, if applicable, the written motivation of the refusal to comply with the request.
10. PRICES AND OFFERS
All prices include VAT are final. Prices are those from the date of ordering the products, regardless of any subsequent changes in prices.
Product prices are based on the recommended prices of exclusive distributors.
Product pictures are for presentation purposes only.
In the online store, we offer different types of discounts. If several types of discount can be applied to a product, they are cumulated.
Any discount code may be used only once, unless expressly provided otherwise. In case of misuse, the seller has the right to refuse the use of the discount code.
12. PERSONAL DATA PROCESSING
The processing of data is in full compliance with Regulation (EU) 2016/679 (“General Regulation on Data Protection” or “GDPR”), as well as with any other legislation applicable in Romania.
All personal data that you communicate to us will not be communicated to third parties, persons without your prior consent and will be processed in accordance with applicable legislation on the protection of personal data. You have the right to access, to intervene on the data, the right not to be subjected to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of data. To exercise these rights, you can address a written request to the customer support department by e-mail at [email protected] or by phone 0722 655 077 / (+004) 031 620 87 18. You are also recognized the right to go to court. You can request modification, update or deletion of the database at any time.
By creating the account and launching the order, the buyer agrees to the processing of personal data.
What categories of personal data do we process
In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:
When you create an account, send us: e-mail address, name and surname;
When you place an order, you provide us with information such as: desired product, first and last name, delivery address, billing details, payment method, phone number, etc.
We can also offer you the opportunity to register on the site through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data. You can consult the privacy policies of Facebook and Google, respectively, using the following links :
We may also collect and further process certain information regarding your behavior while visiting our website or using your smartphone application, in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section on the purposes of processing below.
On our website we may store and collect information in cookies and similar technologies, in accordance with the Cookies Policy.
We do not collect or otherwise process sensitive data, included by the General Regulation on data protection in special categories of personal data.
What are the purposes and grounds of processing
We will use your personal data for the following purposes:
1. To provide services for your benefit.
This general purpose may include, as appropriate, the following:
a) Creating and managing the account within the site;
b) Order processing, including taking over, validating, shipping and invoicing;
c) Solving cancellations or problems of any kind related to an order, the goods or services purchased;
d) Returning the products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between IDA Shop and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.
As long as we keep your personal data safe
As a general rule, we will store your personal data as long as you have an account on our site. You may ask us to delete certain information or close your account at any time, and we will respond to such requests, subject to the retention of certain information, including after closing the account, in cases where applicable law or our legitimate interests so require.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy.
We use the services of the MobilPay payment processor to make payments.
All information presented on www.idashop.ro is the property of SC SIMEX DEVELOPMENT S.R.L .; use of this information without the consent of SC SIMEX DEVELOPMENT S.R.L. shall be punished in accordance with the laws in force. If you identify materials that fall under copyright, please contact us at [email protected]
14. FINAL TERMS
The consumer may be required to complete certain forms and / or conclude certain contracts at the time of placing the order. The procedure may differ depending on the order. Contracts can be concluded in Romanian or in another language. The buyer can correct any material errors before placing the order. The present terms and conditions allow the buyer to archive and reproduce them. The rates for remote communication for placing orders are the normal rates charged by the operators of these networks.
This agreement document between the parties has been drafted in accordance with the legislation applicable in Romania.