Returns and refunds
RETURN POLICY
You can return products in one of the following
situations:
-The product does not comply with the
specifications mentioned in the order confirmation.
-The product is damaged.
-You are
not satisfied with the item that you purchased.
-You do not want a product you ordered anymore.
You have 14 calendar days from the time of
pickup to request the replacement or return of the product.
Please consider the following:
The costs incurred by the customer are the
delivery costs of the products (Italy-client and client-Idashop,
Commercial
Office - S.C. Simex Development S.R.L. - 37 Argentina Street, district 1,
011753, Bucharest, Romania
).
The Customer is obliged to notify in advance www.IDASHOP.com of his intention to return the products he/she has purchased by written notification (at [email protected]) within maximum 14 calendar days of receipt of the products .
Custom-made and personalized products are NOT
returnable.
The customer cannot return the products if they
have marks, cuts, stains and detached labels, or if the original packaging is
damaged.
In case of product refund, the costs will be
refunded by bank transfer within 14 days from the date of receipt of the
products.
In the event of product replacement with an
identical or with another product, as a result of non-compliance with the item
specifications or deterioration of the product, the replacement will be made
subject to the conditions and limits of a regular order.
In all cases, the return/re-shipping costs will
be borne by the customer.
IDASHOP.com may refuse to deal with customers who have abused the right to renounce the purchase.
WITHDRAWAL FORM
To: S.C. SIMEX DEVELOPMENT S.R.L.
I hereby notify you of my withdrawal from the
contract regarding the sale of the following products:
The products were ordered on:
Buyer's name:
Order number:
Date:
In order to comply with the withdrawal
deadline, it suffices to send the notice on exercising your right of withdrawal
before the expiry of the withdrawal period.
If you withdraw, we shall refund you the amount
without undue delay and, in any event, no later than 14 days after we are
informed of your decision to withdraw from this agreement.
We will perform the bank transfer refund (the buyer must
specify an IBAN account, consisting of 24 characters);
in any case, you will not be charged any fees as a result of
such reimbursement.
We may postpone the
reimbursement until the date we receive back the products from you or until you
have provided us with proof that you have returned the products, whichever
occurs earlier.
If you have received the ordered products, please send the products without undue delay to the following address: S.C. SIMEX DEVELOPMENT S.R.L., 43, Argentina Street, Sector 1, Bucharest, Romania, Postal Code 011753 and, in any event, within 10 days of the date you notified us of the withdrawal. The deadline is observed if the products are sent back before the expiration of the 10-day period.