You can return products in one of the following situations:

-The product does not comply with the specifications mentioned in the order confirmation.

-The product is damaged.

-You are not satisfied with the item that you purchased.

-You do not want a product you ordered anymore.

You have 14 calendar days from the time of pickup to request the replacement or return of the product.

Please consider the following:

The costs incurred by the customer are the delivery costs of the products (Italy-client and client-Idashop, Commercial Office - S.C. Simex Development S.R.L. - 37 Argentina Street, district 1, 011753, Bucharest, Romania ).

The Customer is obliged to notify in advance of his intention to return the products he/she has purchased by written notification (at [email protected]) within maximum 14 calendar days of receipt of the products .

Custom-made and personalized products are NOT returnable.

The customer cannot return the products if they have marks, cuts, stains and detached labels, or if the original packaging is damaged.

In case of product refund, the costs will be refunded by bank transfer within 14 days from the date of receipt of the products.

In the event of product replacement with an identical or with another product, as a result of non-compliance with the item specifications or deterioration of the product, the replacement will be made subject to the conditions and limits of a regular order.

In all cases, the return/re-shipping costs will be borne by the customer. may refuse to deal with customers who have abused the right to renounce the purchase.



I hereby notify you of my withdrawal from the contract regarding the sale of the following products:

The products were ordered on:

Buyer's name:

Order number:


In order to comply with the withdrawal deadline, it suffices to send the notice on exercising your right of withdrawal before the expiry of the withdrawal period.

If you withdraw, we shall refund you the amount without undue delay and, in any event, no later than 14 days after we are informed of your decision to withdraw from this agreement. We will perform the bank transfer refund (the buyer must specify an IBAN account, consisting of 24 characters); in any case, you will not be charged any fees as a result of such reimbursement. We may postpone the reimbursement until the date we receive back the products from you or until you have provided us with proof that you have returned the products, whichever occurs earlier.

If you have received the ordered products, please send the products without undue delay to the following address: S.C. SIMEX DEVELOPMENT S.R.L., 43, Argentina Street, Sector 1, Bucharest, Romania, Postal Code 011753 and, in any event, within 10 days of the date you notified us of the withdrawal. The deadline is observed if the products are sent back before the expiration of the 10-day period.